Shipping Policy
Last Updated: 08/10/2024
At All Automated Limited, we aim to provide you with a smooth and efficient shopping experience. This Shipping Policy outlines how we handle shipping, delivery times, costs, and related information.
◦ We offer shipping across New Zealand/Nationwide from our online store.
◦ All orders are processed and dispatched from our warehouse in Christchurch.
◦ Orders are processed on business days (Monday to Friday, excluding public holidays).
◦ Orders are typically processed and dispatched within 1-3 business
days after payment confirmation and stock availability.
◦ During peak seasons or promotional periods, processing times may be longer.
We will keep you informed of any delays.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
◦ Standard Shipping
Estimated Delivery Time: 3-7 business days
Cost: Free shipping on orders over $250 + GST NZD; otherwise, costs are calculated at checkout based on destination, package weight, and dimensions.
◦ Express Shipping
Estimated Delivery Time: 1-3 business days
Cost: Calculated at checkout based on destination, package weight, and dimensions.
◦ International Shipping
Estimated Delivery Time: 5-15 business days
Cost: Calculated at checkout based on destination, package weight, and dimensions.
4. Shipping Rates
◦ Standard Shipping: Free shipping on orders over $250 + GST NZD; otherwise, costs are calculated at checkout based on destination, package weight, and dimensions.
◦ Express Shipping: Calculated at checkout based on destination, package weight, and dimensions.
◦ International Shipping: Calculated at checkout based on destination, package weight, and dimensions.
Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your order. You can monitor your order status via www.nzpost.co.nz/tools or contact our customer service for assistance.
6. Shipping Restrictions
We do not ship to P.O. Box addresses. Certain items may be restricted from international shipping due to customs regulations or product limitations.
7. Customs, Duties & Taxes (For International Orders)
The recipient is responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the product or shipping costs and vary by country. We recommend checking with your local customs office for further details before placing an order.
8. Delivery Issues
If you experience any of the following issues, please contact us within 7 days of the expected delivery date:
◦ Delayed Delivery: If your order has not arrived within the estimated delivery timeframe.
◦ Missing/Incomplete Order: If any items are missing from your order.
◦ Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged items and contact us at admin@allautomated.co.nz for further assistance.
9. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the courier. However, we will assist you in filing a claim with the shipping carrier.
10. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer. If you realize you’ve entered incorrect information, contact us immediately at admin@allautomated.co.nz. If your order has not yet been dispatched, we will do our best to update the address.
11. Order Cancellations & Changes
You may cancel or make changes to your order within 24 hours of purchase or before it is dispatched. After this period, cancellations or changes are not possible. Contact us at admin@allautomated.co.nz or +64 212233635 for cancellations or modifications.
12. Special Shipping Promotions
Occasionally, we may offer special shipping promotions or discounts. These will be communicated on our website and social media channels, so keep an eye out for exciting offers!
13. Contact Us
For any questions or concerns regarding our Shipping Policy, please reach out to our customer service team:
Email: info@allautomated.co.nz
Phone: +64 21 2233635
Address: 87 Grahams Road, Burnside, Christchurch 8041
We are here to assist you from Monday to Friday, 8:30 am – 4:30 pm NZT.
Frequently Asked Questions
What is Automation and how can it benefit my business?
Building Automation is a collaboration of multiple devices such as sensors, valves, actuators, lighting & shading, which are configured to provide comfort while providing energy savings by use of natural environmental benefits such as enhancing sun for light and heat or shading to minimise cooling loads.
Who is your automation service designed for?
Our products and services are fully scalable, from a single device with web UI to maintain a single space, through to multiple buildings across the country that require local and central visualization and control. Furthermore, our products have been designed for use in both domestic and industrial contexts, so you can be assured that the systems we provide today will grow with your business’ demands in the future.
What types of processes can be automated with your platform?
We can use our extensive range of products to automate anything you wish, from heating and ventilation, lighting, or shading, through to visual audio systems. Our devices support numerous open protocols, and this makes automation opportunities almost endless depending on your building’s services.
How does automation improve productivity and efficiency?
Automating services within a building can provide a number of productivity advantages, such as reducing energy consumption, maintaining a healthy environment by reducing CO2 levels, and helping to maintain a building’s occupants’ biological circadian rhythm – boosting mental health and productivity.
